GP&L and City of Garland Receive Expanding Excellence Award

Garland, TX, May 21, 2009– Garland Power & Light and the City of Garland have received an Expanding Excellence Award for the implementation of the customer information system (CIS) which is used to manage accounts and bill for city utility services.

The Expanding Excellence Award for Best CIS Implementation recognizes and salutes excellence in customer service, and is given to organizations which have implemented and verified an outstanding CIS project. Budget and schedule adherence, operational efficiencies after go-live, innovation, and improved service levels are among the criteria which Garland’s implementation demonstrated.

“Many employees worked long hours to ensure that the CIS accurately and reliably supports the needs of the city and utility customers,” says Ray Schwertner, GP&L Electric Utility Director. “We are delighted that their dedicated efforts have resulted in this award.”

This award is given by CS Week, a non-profit educational entity which is committed to expanding excellence in customer service, and by Electric Light & Power, a publication for the electric utility industry. GP&L received the award today at CS Week’s Conference 33 in Washington, DC, and will share project highlights in a presentation to other customer service professionals attending the conference.