You may pay your utility bill at the customer Service Payment Center at 800 Main Street or you can pay at one of our Authorized Payment Locations listed below.Pay using check, money order or cash when paying in person at these locations. Customer Service Payment Center
The Payment Center is located on the first floor of our office at the Main Street Municipal Building at 800 Main Street in Garland. Cashier windows are open Monday-Friday from 8 a.m. until 5 p.m.
Payment Locations Near You
You may now pay your utility bill at authorized Payment Locations near where you live and work. Paying at one of these locations is quick, economical and simple. Payments are processed electronically and credited to your utility account. With many convenient payment locations (see below), chances are there’s one near you.
Things to remember when using this option:
- Bring your bill with you. Payment must be made with cash, check or money order ONLY. There is a processing fee for each bill payment. (Fees vary by store.) The store clerk will receive your funds and enter the payment information. Payment posts to your account the next business day. You will receive a validated payment receipt as proof that you made your payment. Keep this receipt for your records
- IMPORTANT: If you are delinquent on your account, call Customer Service at 972-205-2671 as soon as possible to ensure service restoration. Have your receipt in hand and be ready to provide your name, account number and service address to the Credit Representative. Hours: 8 a.m. – 7 p.m. Monday - Friday and 9 a.m. – 12 p.m. (noon) Saturday.
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