The Customer Service Department provides new account, meter reading, billing and collection services for all utilities, including electric service from Garland Power & Light and water sanitation, sewer and storm water management from the City of Garland.

Location: 800 Main Street, Garland, Texas.
Click here for a map to 800 Main Street

Office Hours: 8 a.m. - 5 p.m. Monday - Friday

Drive-Through Payment Window Hours:
7 a.m. - 6 p.m. Monday - Friday

Main Phone Numbers

• Customer Service - 972-205-2671 (8 a.m. to 5 p.m., Monday - Friday)
• Utility Reconnect Services After Hours - 972-205-2607
  (5 p.m. - 7 p.m. Monday- Friday, 9 a.m. - 12 p.m. Saturday)
• TDD Hearing Impaired - 972-205-2670
• Emergency Power Outage - 972-205-3000 (24 Hours)
• Emergency Water Shutoffs - 972-205-3210 (24 Hours)

We are closed Saturdays, Sundays and major holidays.