Can I pay my utility bill with a credit or debit card?
Yes, you can pay with your credit (Visa, MasterCard, Discover) or debit (Visa) card via the phone (972-205-2671 or 866-528-0690) or online at www.garlandutilities.org. There is no service charge.
How does the Credit/Debit Card Payment Service work?
You can pay using your credit or debit card 24 hours a day, seven days a week. It’s fast, convenient and free. There is no sign up or service charge. Just call 972-205-2671 or go to www.garlandutilities.org to pay. Your payment will be posted to your account within one (1) business day. Write down or print out the confirmation number you receive as verification of the transaction.
What if my service has been disconnected and I pay my bill by credit or debit card?
After paying by phone or online, call Customer Service at 972-205-2671 (8 a.m. – 7 p.m. Monday – Friday and 9 a.m. – 12 p.m. Saturday) and provide the confirmation number you received to the Customer Service Representative to arrange reconnection of your utility service.
If I am on Budget Billing or Automatic Bank Draft, can I pay by credit or debit card?
Unfortunately, the Credit/Debit Card Payment Service is not available to Budget Billing or Bank Draft customers at this time. Please call 972-205-2671 if you would like to discuss this with a Customer Service Representative.
Can I pay my City of Garland utility bill online?
Yes. Click to go to www.garlandutilities.org to pay online. You will need your utility bill and credit/debit card in hand to make your payment.
How do I register to pay online?
All customers are “registered” simply by being utility customers. Consider yourself a “Registered User” as you login using your account number.
What if I have a problem when I’m paying my utility bill over the phone or online?
If you experience any problems when paying your bill via telephone or online, call Customer Service at 972-205-2671.
How do I update the information (including expiration date) for the credit card I use to pay my utility bill online?
The instructions to Update Saved Credit Card Information are located on the online bill payment site. Remember to update your credit card expiration date when it changes.
Can I view my current or previous utility bills online?
Yes. With Utility Account Management, you can view your bills as well as your consumption history. You can also make edits to your customer profile.
Can you draft my City of Garland utility payment from my bank account each month?
Yes. Enroll or find out more about how Automatic Bank Draft can save you time and money by doing the work of paying your monthly utility bill on time for you.
What do I do if I can't pay all of my City of Garland utility bill and need to make payment arrangements?
Call our Credit Office at 972-205-2671 and speak with an experienced representative who is there to help you.
I am having financial difficulties and can’t pay my utility bill. Is payment assistance available?
If you are experiencing a temporary hardship in paying your utility bill, we can help with our City of Garland Customer Assistance Program (CAP). CAP is a partnership of the City and three local service agencies to help during times of temporary hardship. The funds are administered and distributed to qualified citizens by these agencies. If you qualify for assistance, help can be obtained by contacting these agencies directly:
- Friendship House – 620 Avenue B, Garland, 972-272-1010
- Good Samaritans – 214 N. Twelfth St., Garland, 972-276-2263
- Salvation Army – 451 W. Avenue D, Garland, 972-272-4531
What do I do if my services are disconnected for non-payment and it's after 5:00 p.m.?
Call our Utility Reconnect Service at 972-205-2607 and a representative will be able to answer your questions about having your services restored. After hours Utility Reconnect Service is available 5 p.m. to 7 p.m. Monday through Friday and 9 a.m. to 12 p.m. Saturday.
Can I apply for or cancel City of Garland utility services by telephone, or do I have to come into your office?
Residential customers may apply for or cancel utility services by calling 972-205-2671 or coming to the Customer Service office at 800 Main Street. You can also apply for service online, and you will receive a follow-up call to confirm the details and connection date.
How much is the deposit for utility services? Do I have to put down a separate deposit for electric, water and trash pick-up?
If you live in an area serviced by Garland Power & Light (GP&L) the deposit for electric service is $200, which includes water and solid waste services. All areas of Garland are serviced by the City of Garland for water. The deposit for water-only accounts is $75, which includes solid waste services. We will accept a Letter of Credit from your previous electric, water or natural gas utility provider in lieu of a deposit if you have no more than one late payment in the most recent 12-month period. You can call 972-205-2671 for more information. The City of Garland does not provide natural gas service.
I don't think my City of Garland utility bill is correct. Can I get someone to come out and re-read my meters?
Absolutely! We can send someone out to re-read your utility meters. If the meter readings show to be correct, you might want to read our Conservation Tips or arrange for a free Energy Audit in an effort to save on electricity and water usage.
I'm moving to another city. Can I get a Letter of Credit sent to my new utility company?
Yes. If you furnish us the address or fax number we can send the Letter of Credit directly to your new utility provider. Or, if you prefer, we can send the Letter of Credit to you or you can pick it up at our office at 800 Main Street. Call 972-205-2671 to request your Letter of Credit.
I have a new meter and I think it is one of those that can be read remotely instead of by a meter reader. What does this mean?
GP&L is installing new automated meters throughout its service territory beginning in June 2006 and continuing until all meters are replaced. Click to find out more about Automated Meter Reading.
